Unfortunately, we do not accept any international exchanges or returns at the moment.

1. File a Return:

• Go to the "Past Orders" section on our website.
• File a return request within 36 hours of receiving the product.
• Mention the reason for the return and attach photos of the item.

2. Ensure Item Condition:

• The item should be in the same condition as when it was shipped.
• No damage, no stains, no tears, and the tags should be intact.

3. Customer Support:

• Once your return request is submitted, our customer support team will contact you to assist with the process.

4. Return Shipping:

• You should return the item via shipping within 4 days after contacting support.
• The shipping cost will not be covered by the company and is the customer's responsibility.

5. Quality Control:

• Once the item is received, our quality control team will inspect it for any damages.
• If the item meets our return conditions, it will be processed for a refund.

6. Store Credit:

• Your store credit will be issued within 2 days of receiving the item.
• The credit will reflect in your account and can be used for future purchases.

We regret any inconvenience caused by receiving a defective or wrong item. Our warehouse team thoroughly checks all products for quality before shipping.

If you happen to receive an item that is damaged, faulty, or incorrect, please contact us at support@whatalily.com. Include your order number and photos of the issue, and our team will promptly review the matter. We’re committed to resolving the issue quickly and ensuring your satisfaction.